Frequently asked questions

The check-in time is agreed before arrival. We ask guests to tell us their expected arrival time and update us about one hour beforehand.

It depends on the apartment, the time and the arrangements made before arrival. Contact us before booking if you expect to arrive very late.

Self check-in with an electronic keypad is available only at Dimora Castelli when agreed in advance. Rossi Apartment normally includes an in-person welcome.

We can consider it depending on the previous guests’ departure and cleaning time. It cannot be guaranteed in advance.

Check-out is by 10:00 am unless otherwise agreed.

We can consider it depending on the next arrivals and cleaning schedule.

When our schedule allows, we can offer luggage storage before check-in or after check-out. Contact us to check availability.

It depends on incoming guests and parking availability. Ask us before departure: we will do our best, but cannot always guarantee it.

Yes. Both apartments include free private parking, according to the specific arrangements for each property.

No. We recommend leaving your car parked and using the bus or train.

Our “Getting here” page includes directions from the airports and railway station, plus transport into Venice.

Yes. A cot or toddler bed with linen is available free of charge on request in both apartments.

Yes. We can provide a pet bed and bowls. Please let us know about your pet before arrival.

Any applicable conditions are communicated clearly before booking.

Yes. Italian regulations require all guests, including minors, to be registered.

Tourist tax is applied according to the Municipality of Venice rules in force at the time of your stay. Rates and exemptions may change.

Where possible, we ask guests to tell us their preferred bed configuration before arrival.